Effective Date: March 31, 2026
Senior Care Navigator (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard information obtained through your access to and use of our website and services (collectively, the “Site” and the “Services”).
By accessing or using the Site or Services, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein.
1. Scope of Policy
This Privacy Policy applies to all information collected through the Site and Services, including information provided by users seeking senior care resources, family members, caregivers, and professional referral sources.
This Privacy Policy does not apply to information collected by third-party providers after your information has been shared with them, nor does it apply to third-party websites linked from our Site.
2. Information We Collect
We may collect personal information that you voluntarily provide when you use the Site or Services. This information may include, but is not limited to, your name, phone number, email address, geographic location, and information about a senior individual’s care needs, preferences, financial considerations, and living situation.
We may also collect information automatically through your use of the Site, including your IP address, browser type, device information, pages visited, and interactions with the Site. This information may be collected through cookies, tracking technologies, and analytics tools.
In certain cases, you may provide information about another individual, such as a parent or loved one. By doing so, you represent that you have the authority to provide such information.
3. How We Use Information
We use the information we collect for purposes including, but not limited to, providing and improving our Services, generating personalized recommendations, facilitating connections with senior care providers, communicating with users, responding to inquiries, and operating and maintaining the Site.
We may also use your information to analyze trends, improve user experience, develop new features, and conduct internal business operations.
4. Sharing of Information
We may share your information with third-party senior living communities, care providers, and related service providers (“Providers”) for the purpose of facilitating connections and assisting you in evaluating care options.
We may also share your information with service providers who assist us in operating our business, including hosting providers, analytics services, customer relationship management platforms, and communication tools.
We may disclose information when required by law, regulation, or legal process, or when we believe such disclosure is necessary to protect our rights, users, or others.
We do not sell personal information for monetary consideration. However, our sharing of information with Providers in connection with referrals may be considered a “sale” or “sharing” under certain state privacy laws.
5. Communications and Consent
By providing your contact information through the Site, you expressly consent to being contacted by Senior Care Navigator and by Providers via telephone, email, and text message regarding your inquiry and related services.
Such communications may include the use of automated dialing systems, prerecorded messages, or text messaging technology, where permitted by applicable law, including the Telephone Consumer Protection Act (TCPA).
You understand that your consent to receive communications is not a condition of using our Services. You may opt out of communications at any time by following the instructions provided in such communications or by contacting us directly.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect information about your interactions with the Site. These technologies help us improve functionality, analyze usage patterns, and enhance user experience.
You may adjust your browser settings to refuse cookies; however, doing so may limit certain features of the Site.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure. Accordingly, we cannot guarantee absolute security.
8. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including providing Services, complying with legal obligations, resolving disputes, and enforcing agreements.
9. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, or request deletion of your information, subject to applicable law.
Residents of Ohio should be aware that privacy rights are governed by applicable federal and state laws. While Ohio does not currently provide a comprehensive consumer privacy statute equivalent to certain other states, we will honor reasonable requests regarding your personal information where required or appropriate.
To exercise any rights or make a request, you may contact us using the information provided below.
10. Third-Party Websites and Services
The Site may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of such third parties. Once you leave our Site, this Privacy Policy no longer applies.
11. Children’s Privacy
The Site and Services are not intended for individuals under the age of thirteen (13), and we do not knowingly collect personal information from children. If we become aware that we have collected such information, we will take steps to delete it.
12. Do Not Track Signals
Our Site does not currently respond to “Do Not Track” signals or similar browser mechanisms.
13. Changes to this Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Changes will be effective upon posting to the Site. Your continued use of the Site or Services after such changes constitutes your acceptance of the revised Policy.
14. Contact Information
If you have questions about this Privacy Policy or our data practices, you may contact:
Senior Care Navigator
P.O. Box 798, Troy Ohio 45373
(937) 898-1601
info@scn.care